Staff Vacancies At Greywalls

You can send in your CV for the following jobs using our online form »

Waiting Staff

Greywalls is a country house hotel and we work hard to achieve our high standards and attention to detail. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry is essential. We do ask that any applications should be in English please. We have live in accommodation available and staff meals are provided. A recent photograph along with your CV would be greatly appreciated.

Full Time House Keepers

Starting as soon as possible
Please send CV to gm@greywalls.co.uk

Kitchen Porter

Please email CV to gm@greywalls.co.uk

Chef de Partie

Please email CV to gm@greywalls.co.uk

 

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please email your CV to dorotacikala@icmi.co.uk