Staff Vacancies At Greywalls

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Reservations & Events Supervisor – all ICMI properties

Department: Reservations
Reports to: Revenue and Reservations Manager

Primary Objectives of the Position

To maximize hotel’s rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The job incumbent should work in line with company and hotel’s guidelines, business plans and service concepts.

Professional Tasks, Duties and Responsibilities

  • Surpasses guest satisfaction (internal or external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely
  • Takes personal ownership in case complaints occur, to ensure that all guest issues are resolved
  • Promotes empowerment to solve guest issues quickly and effectively, by understanding the levels of authority within the department and familiarizing with procedures related to solving common guest complaints and concerns
  • Creates a positive hotel image in every interaction
  • Records reservation information accurately; identifies and records into the computer correctly for statistical data purposes
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
  • Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines
  • Pre-blocks all special requests, dietary requirements or VIP accommodations accurately
  • Maximises guest satisfaction by communicating customer specifications to hotel staff
  • Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
  • Deals with assigned incoming correspondence, contracts, e-mails and reservation messages in a timely and accurate manner
  • To understand the rate structure and current promotions
  • Takes ownership of groups and events of assigned hotels. Issues function sheets in timely manner as per agreed standards
  • Follows Enquiries process and Groups/Events Checklist
  • Motivates the team and coaches coordinators as required and creates positive working environment
  • Contributes to training new team members
  • Ensures the daily, weekly and monthly tasks are being completed. Is able to priorities tasks when in charge of the office and is fully aware who is doing what and where we are with daily tasks
  • Keeps the other supervisor and Reservation Manager informed where we are with tasks, what were the issues on shift and any large enquiries that day
  • Is able to check the payment planner and allocate payments accordingly when required
  • Contributes to the Sales leads spreadsheet
  • Keeps notes of training required among the team, adds to the monthly training log
  • Takes initiative during quiet periods to preform and delegate extra tasks
  • Checks and signs refund request when Manager not on duty
  • Ensures office is kept tidy
  • Completes individually assigned tasks

Please email CV to vickimcquillan@icmi.co.uk

Assistant Manager

The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. 

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests and employees.

Duties & Responsibilities

  • Assist the General Manager in day to day operations.
  • Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HOD's.
  • Monitor guest feedback
  • Selects or assist in the selection of hotel staff and completes all new hire paper works.
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Assisting General Manager during morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Builds management  loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Assist GM in key property issues including capital projects, customer service and refurbishment.
  • Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
  • Cover shifts is all departments as scheduled by the General Manager.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • All other duties as assigned by the General Manager or Management.

Prerequisites:

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals, and provide coaching, advice and assistance as required. 

Available to work when needed, including weekends, holidays, and nights.

Experience:

At least 1 or 2 years of experience with 5 star experience in similar background.

Please email CV: gm@greywalls.co.uk

Waiting Staff

Greywalls is a country house hotel and we work hard to achieve our high standards and attention to detail. We would hope candidates would be working with us for up to one year, if not for a longer period of time. Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry is essential. We do ask that any applications should be in English please. We have live in accommodation available and staff meals are provided. A recent photograph along with your CV would be greatly appreciated.

Full Time House Keepers

Starting as soon as possible
Please send CV to gm@greywalls.co.uk

Kitchen Porter

Please email CV to gm@greywalls.co.uk

Chef de Partie

Please email CV to gm@greywalls.co.uk

 

ICMI Group Junior Operations Manager

Group Junior Operations Managers are required to travel between all ICMI properties and be able to step into a Duty Manager level role and support the hotels with holiday cover and staff shortages. 

They have to be able to solve problems quickly and in a professional and pleasant manner. They must be able to deal successfully with a wide variety of people from different cultures and backgrounds. Have initiative, self-discipline, effective communications skills, and the ability to organize and direct the work of others.

Junior Operations Managers are responsible for making decisions with the guidance of the Assistant Operations Manager and the Group Operations Manager that directly affect the day-to-day operations for the entire group. You will work closely with the Hotel General Manager on a day to day basis to ensure a flawless service and experience for our guests.

Travel and working away from home is a key factor within this job role as you will be away from home each night of your working week.  You must be able to drive and have your own car suitable for extensive travel in all weather conditions.

You are required to have a minimum of one year experience at a Duty Manager level in a 4-5 star hotel.  This is a wonderful opportunity for those who are interested and highly committed to career in the luxury hotel market.

Competitive salary and mileage provided.

Please email CV to kerrywatson@icmi.co.uk

 

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